KK
Kaashif K
1 reviews | Active since May 2019
02 May 2019, 18:28
Horrible Service
Just made two incorrect payments via their instant money procedure using the app when i tried to delete it .. i see that thr vouchers reflect on my transactional history but not my voucher history.It cant be used because the random recipient doesnt have the password.The "helpline" has been busy for hours.Day light *******.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 May 2019, 02:59 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Standard Bank's reply03 May 2019, 02:59
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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*** (fax)
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*** (fax)
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KK
Kaashif K's updateReviewer Update
03 May 2019, 08:51Standard bank has resolved my issue thank you
KK
Kaashif K's update03 May 2019, 08:51
Reviewer Update
Standard bank has resolved my issue thank you
Standard Bank's replyOfficial
07 May 2019, 14:02Dear Kaashif Khan
Thank you once again for posting your comments.
We are delighted that the matter has been resolved with you.
Kind regards
Complaint Resolution Centre
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***
Thank you once again for posting your comments.
We are delighted that the matter has been resolved with you.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply07 May 2019, 14:02
Official
Dear Kaashif Khan
Thank you once again for posting your comments.
We are delighted that the matter has been resolved with you.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
We are delighted that the matter has been resolved with you.
Kind regards
Complaint Resolution Centre
***
***