Horrible service

Standard Bank Mount Frere and Head office are really horrible companies to be with. I have been banking with STD bank since 1979, on the 20th February I received in-contacts saying R10000 has been withdrawn from my account at Mount frère ATM and I reported that within 12 hours and stopped the cards, I even went inside the bank to report and it was also reported to head office but up until to date nothing has been done. instead one consultant from head office called me saying they can offer me R5000 and I refused that because R10000 was the amount taken out of my account while my card were at my possession. I then requested footage and standard bank is not cooperative in terms of retrieving footage , they came with all sorts of stories saying their footage expires in 20 days after incident, while im still in the battle with this another R5000 has now again been withdrawn from my credit card STD at Mount frère on the 25April and I only receive notification on the 29th from my phone. Standard bank has not even investigated the first matter of the 20th Feb and now there is this new matter, I have been the one on their case they just do not care about how do I survive without my money and they are just not giving attention. Please assist me expose this negligence by STD Bank