DB
Duane B
1 reviews | Active since Jan 2019
03 Jan 2019, 12:25
Horrible service
Pathetic service! I app**** for a loan with standard bank on 02Jan19.
After applying online i got contacted by a consultant. After 20mins on the phone i was told the loan is approved, i sent my payslips and asked to be contacted again twice via email. Its 24 hours i still didnt get any response and i dont know whats going on with the process. Why is it that any other bank releases a loan immediately, but Standard bank, my personal bank cant. They wont even let me know or bother to reply on the status of the application. I wasted R30 aortime for 15mins on the line on ********** 000 no answer what so ever.
This is pathetic service really!
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Replies (2)
Standard Bank's replyOfficial
03 Jan 2019, 14:08 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply03 Jan 2019, 14:08
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
DB
Duane B's updateReviewer Update
03 Jan 2019, 15:22How does this help?
No one has even tried to contact me.
Im still kept in the dark.
How exactly are you going to address this issue.
DB
Duane B's update03 Jan 2019, 15:22
Reviewer Update
How does this help?
No one has even tried to contact me.
Im still kept in the dark.
How exactly are you going to address this issue.