HORRIBLE SERVICE

I am not a person to complain especially about standard bank, BUT i was highly disappointed by the service i received from the Riverside mall Inquiries department. i was not greeted upon arrival, the lady was not friendly. She didnt have her name badge on or she didnt even introduce herself to me.... very dissapoined!!!! there was and elderly lady across from me and one of the Consultant Ladies was not helpful towards her. Her back was towards the client and she wouldnt go the extra mile to help her. i left the standard without knowing what is happening with my Upgraded Card, when will it be activated and ready to be used. i had to sit there for an extra hour until some one could help me as my debit orders were not even transferred to my acc. I AM EXTREMELY DISSAPPOINTED!!!!