Horrible service

I was at menlyn Branch Saturday morning for forex transaction of which I have been doing with them for the past six months in this particular branch...I was assisted K****tso Molelemane without a name tag on,she also mentioned she was the manager in charge when I asked to see or speak to the manager...the attitude she had was clearly the one of someone no wanting to help me,then after a lengthy discussion she then tells me that the money gram system was off line,that means I waited long in the que then have this lengthy fruitless discussion only not to be helped. No notice at the door,no one at the do to tell u that. She speaks over clients,u cant get any word in and she has an attitude of I know what I'm talking about and I'm right. Pathetic service