Horrible service

Item: Standard Bank
Rating: 1
Author: Nombuyiselo K

I started calling them on Wednesday. I spoke to almost 6 consultants but none of them has managed to resolve my query.

Even their complaints department is so useless. They first refused to give me their process for complaints....they have even trying to get hold of me but no missed calls on my side. Even asked for time and date, they could not provide that.

I am so disappointed I have been with them for almost 10 years.

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

07 Oct 2023, 10:48

Hi Nombuyiselo

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply07 Oct 2023, 10:48

Official

Hi Nombuyiselo

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards,

Standard Bank Hello Peter Team

***

Nombuyiselo K's updateReviewer Update

17 Oct 2023, 16:12

Still waiting for the call. What's happening?

Nombuyiselo K's update17 Oct 2023, 16:12

Reviewer Update

Still waiting for the call. What's happening?

Nombuyiselo K's updateReviewer Update

17 Oct 2023, 16:13

2 weeks later. No call, no email. Woow!

Nombuyiselo K's update17 Oct 2023, 16:13

Reviewer Update

2 weeks later. No call, no email. Woow!

Standard Bank's replyOfficial

17 Oct 2023, 17:54

Hi Nombuyiselo

We sincerely apologize for the inconvenience caused.

Kindly note that we will follow up on this matter.

We will be in touch with further feedback.

Kindest regards
Standard Bank Hello Peter Team
***

Standard Bank's reply17 Oct 2023, 17:54

Official