HORRIBLE SERVICE

I made a claim with Standard Bank Home Insurance on 22 December 2014. The contractors were only sent in during January 2015. My claim was declined because they said it was a maintenance problem. For crying out loud, some one needs to realise that there is a vast difference between negligence and STORM DAMAGE. Further more how does a highly reputable Bank send in two drunk contractors to evaluate my premises not forgeting their totally biased and arrogant assessor. The call centre agents are no better. After calling them to view my dissapointment, the call centre agent promised to send me a dispute letter via email as she mentioned that I had 30 days in which to contest the decision, to date nothing has been received. I am very upset because not only is my roof and ceiling damage but my bedroom walls and my built in cupboards are rotten with the water.