Horrible Service!!!!!!!!!

We have been dealing with Standard Bank where some people have been very helpful and others not. My dad passed away two years ago and since then we have not been able to access the funds from my dad's account. We have been up and down to the Masters, and Sanlam and to the branch and sent emails and and and. We have now had enough of this , my mum is old and at this rate won't be able to use the money that is rightfully hers. The way she had to struggle after my dad was gone was avoidable if this matter was taken seriously.