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Marques P

1 reviews | Active since Jan 2023

31 Jan 2023, 16:24

Horrible serive

Requested numerous call backs on my home loan, still no response to date, this is horrible customer service.

0
Replies (6)
Standard Bank
Standard Bank's reply31 Jan 2023, 16:32
Official
Dear Marques Du preez

 This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, Standard Bank Hello Peter Team *** 
MP
Marques P's update31 Jan 2023, 18:11
Reviewer Update
I will be happy to remove or replace the review with a compliment, should you guys keep to the service above mentioned
Standard Bank
Standard Bank's reply01 Feb 2023, 07:45
Official
Hi Marques

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, Standard Bank Hello Peter Team*** 
MP
Marques P's update01 Feb 2023, 16:36
Reviewer Update
Another 12 hours past without any response, great service
Standard Bank
Standard Bank's reply01 Feb 2023, 17:08
Official
Hello Marques

Thank you for taking our call, we have escalated the matter and trust you have received the confirmation sms. 

Please be on the lookout for a call from our Home loans team. 

Kindest regards, Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply02 Feb 2023, 15:08
Official
Hello Marques

We would like to thank you for giving us the opportunity to assist in  your matter being attended to.  As advised we will be closing the complaint in the meantime. 

Should you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, Standard Bank Hello Peter Team ***