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Pulane M
1 reviews | Active since Jun 2014
10 Apr 2025, 11:40
Horrible Retentions Department, DO BETTER!!!
Your retention department is hell on earth. I have tried calling in multiple times and i always hold for more than 15 minutes before i eventually give up. HOW are we supposed to get assistance???? Now I am more than convicted that I need to slowly cancel ALL the accounts i have with this bank, the customer service is HORRIBLE!
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Replies (5)PM
Pulane M's updateReviewer Update
10 Apr 2025, 11:43In fact, I need to QUICKLY cancel ALL my accounts with this bank!, slowly won't do it!!!!
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Pulane M's update10 Apr 2025, 11:43
Reviewer Update
In fact, I need to QUICKLY cancel ALL my accounts with this bank!, slowly won't do it!!!!
Standard Bank's replyOfficial
10 Apr 2025, 11:44Good day Pulane,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Apr 2025, 11:44
Official
Good day Pulane,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
PM
Pulane M's updateReviewer Update
10 Apr 2025, 11:52How does a bank intend to retain customers when a client can hold for more than 22 minutes after trying so many times? Do you think we are calling to entertain your employees without real issues? Please get someone to call me, at this point I am very disappointed, with a home loan, credit and debit accounts even though i work for another bank, continue giving me a reason to cancel my accounts.
PM
Pulane M's update10 Apr 2025, 11:52
Reviewer Update
How does a bank intend to retain customers when a client can hold for more than 22 minutes after trying so many times? Do you think we are calling to entertain your employees without real issues? Please get someone to call me, at this point I am very disappointed, with a home loan, credit and debit accounts even though i work for another bank, continue giving me a reason to cancel my accounts.
Standard Bank's replyOfficial
10 Apr 2025, 12:05Good day Pulane,
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Apr 2025, 12:05
Official
Good day Pulane,
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
10 Apr 2025, 13:56Good day Pulane,
Thank you for taking our call.
Again we would like to apologise for the experience.
We are happy that that you have been assisted.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Again we would like to apologise for the experience.
We are happy that that you have been assisted.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Apr 2025, 13:56
Official
Good day Pulane,
Thank you for taking our call.
Again we would like to apologise for the experience.
We are happy that that you have been assisted.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Again we would like to apologise for the experience.
We are happy that that you have been assisted.
Kind regards
Standard Bank Hello Peter Team
***