VC
Venus C
1 reviews | Active since Oct 2020
26 Mar 2025, 17:41
Horrible processes
I reported unauthorised transactions on my card And it was blocked. This is fine however I have zero access to my funds and no one can help, no virtual card nothing? I was promised the card would be delivered in 3 days and they failed to deliver my card? I am extremely inconvenienced. They even said that can’t transfer my funds to my fnb bank. As soon as I get my card , I am done, I am moving to another bank. On top of that the de*****ed amount has not been returned
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
26 Mar 2025, 17:56Good day Venus,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Mar 2025, 17:56
Official
Good day Venus,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
VC
Venus C's updateReviewer Update
05 Apr 2025, 11:08I am still waiting for a verdict of the ***** case it’s been 7 working days😑 are you guys working or playing over there
VC
Venus C's update05 Apr 2025, 11:08
Reviewer Update
I am still waiting for a verdict of the ***** case it’s been 7 working days😑 are you guys working or playing over there
Standard Bank's replyOfficial
05 Apr 2025, 11:15Dear Venus
Thank you for alerting us to this.
We will flag this matter with our team.
Kindly be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We will flag this matter with our team.
Kindly be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Apr 2025, 11:15
Official
Dear Venus
Thank you for alerting us to this.
We will flag this matter with our team.
Kindly be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We will flag this matter with our team.
Kindly be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***