BS
Ben S
1 reviews | Active since Jan 2021
06 May 2024, 11:33
Horrible non-existent service
Horrible horrible non-existent service. Requested closure of my account on the 23/04/2024. Received an email later that day stating they will attend to it. Now its 06/05/2024, and still nothing. Instead, I get my monthly account statement.. Tried multiple follow up emails, not even a response. Tried phoning, then their system says I'm having trouble entering my phone number which I've had for 25 years, then I waited for 8 minutes wasting my airtime on this without answer!!!
Please close my account! Today please!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 May 2024, 11:36Dear Ben,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 May 2024, 11:36
Official
Dear Ben,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
BS
Ben S's updateReviewer Update
07 May 2024, 14:21It is said that one must give credit where its due..
BIG thumbs up to Standard Bank's Hello Peter Team. This issue was resolved within 24 hours after posting on Hello Peter.
I must say, this excellent service will be in the back of my mind when I consider a Standard Bank service again in the future. Well done Yolanda and Team! You can be proud.
Kind Regards
Ben
BIG thumbs up to Standard Bank's Hello Peter Team. This issue was resolved within 24 hours after posting on Hello Peter.
I must say, this excellent service will be in the back of my mind when I consider a Standard Bank service again in the future. Well done Yolanda and Team! You can be proud.
Kind Regards
Ben
BS
Ben S's update07 May 2024, 14:21
Reviewer Update
It is said that one must give credit where its due..
BIG thumbs up to Standard Bank's Hello Peter Team. This issue was resolved within 24 hours after posting on Hello Peter.
I must say, this excellent service will be in the back of my mind when I consider a Standard Bank service again in the future. Well done Yolanda and Team! You can be proud.
Kind Regards
Ben
BIG thumbs up to Standard Bank's Hello Peter Team. This issue was resolved within 24 hours after posting on Hello Peter.
I must say, this excellent service will be in the back of my mind when I consider a Standard Bank service again in the future. Well done Yolanda and Team! You can be proud.
Kind Regards
Ben
Standard Bank's replyOfficial
07 May 2024, 14:21Dear Ben,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply07 May 2024, 14:21
Official
Dear Ben,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***