horrible horrible service ,

On the 21/05/2020 I tried to transfer funds into my standardbank Chq account , however I was unable to do so , Upon checking the app , it notified account inactive. I then contacted the call center on the **********0 and spoke to a Consultant by the name of Eshack … or that's what I heard. From the start of the call he was not friendly at all. When explaining my problem before I even gave him my account details , this guy let out an enormous sigh giving me the impression that he was not willing to assist . My suspicion was then further confirmed when he told me there is nothing he can do I need to visit my nearest branch. Now remember this , we are in lock down level 4 , and as per their own IVR when you call the call center they prompt how can we help and make things easier and that they will do all to assist … That needs to be taken down as its a lie. I then attempted to call again. Maybe just maybe I will get someone that lives the values. Two horrible experience from the same bank in the space of less then an hour. I was greeted by consultant named Fidelia, who clearly was still in training , or something to that effect. After briefly speaking to her, she advised that she needs to consult with her Team leader..... I could not believe it as the consultation took 34 min , whilst I was placed on hold. When she eventually returned to the call , I was advised that she is now trying to get hold of my "mother branch , Braamfontein" to find out why my account is closed. And obviously no one at the branch answered and she was not able to confirm anything. To my horror , my account was closed without my knowledge. No email , no call, not even an SMS … nothing. There is not even any notes placed by the consultant who closed it on my account to advise why it has been closed. The consultant just simply told me ,"Go to the branch , my hands are tied " How can you close my account without my knowledge.

the above has been not resolved at all, my account has been subsequently closed again without my knowledge,,,, my card stopped and now again funds debited from my account without my knowledge or concern

this is absolutely disgusting service and I have subsequently logged a complaint with the ombudsman as well