Horrible Horrible Horrible Service!!!

Just got off a call with one of your home loan consultants. She has a really bad attitude and basically telling clients to rather send emails rather than call and making me hold for super long. Tried asking to speak to a supervisor but was told because they work remotely I need to provide a number and they call me. What type of customer service is this? Even trying to do something so simple is a mission! Come On Standard Bank! oh on top of it I called last month regarding renewing the fixed rate on my bond and was told to call a day or two before it expires and I call today and I am told that I will get a call by the 22nd September, guess what?! My fixed rate expires on the 21st September. Make it Make Sense please! Can someone that can assist with renewing my home loan fixed rate please call me before the 21st September because I would like to think this needs to be sorted before the current one expires. Thanks!