Horrible experience with Standard bank

💔 My Horrible Experience with Standard Bank South Africa 💔

I honestly cannot believe the level of “service” Standard Bank calls Prestige Banking. As a Prestige account holder, I pay a monthly service fee, but in reality, I’ve received no service whatsoever.

I was assigned a so-called private banker, yet every attempt I’ve made to call or email has been met with complete silence. No feedback. No accountability. Absolutely nothing. For a service I’m paying extra for every single month, this is beyond unacceptable.

Then there’s the issue of debit orders. Standard Bank provides no protection for its customers. I raised concerns that unauthorized amounts were being debited from my account, only to discover that anyone can essentially take what they want — with zero intervention or safeguarding from the bank. When I asked to escalate the matter and requested details of a manager or supervisor, I was told those details “cannot be disclosed.” Imagine being a paying customer and not even being allowed access to someone who can take responsibility.

After months of this frustration, I made the decision to move all my funds and close the account. But instead of closing things off with at least some dignity, Standard Bank had the audacity to demand that I still pay the R225 monthly service fee.

R225 for what, exactly? No service, no accountability, no protection, no support. Just empty promises and a total disregard for customers.

I cannot stress enough how disappointing and infuriating this experience has been. For a bank that prides itself on being one of South Africa’s “leading institutions,” this level of service is a disgrace.

🚨 To anyone considering joining Standard Bank: don’t. Save yourself the frustration, wasted time, and wasted money. There are plenty of banks in South Africa that actually value their customers — Standard Bank is clearly not one of them. 🚨

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#StandardBank #PrestigeBanking #CustomerServiceFail #SouthAfrica