PZ
Piet Z

1 reviews | Active since Mar 2009

21 Jun 2016, 13:13

Horrible experience still not solved after 3 weeks

<p>pietvan rep****:<br /> Jun 21, 2016<br />5 hours ago<br />Pleeeeeeeease, pleeeeeeease!!!!!! Can somebody from Standard Bank please help. I started my comment on hello peter 2 weeks ago with, Most horrible experience in Standard Bank Ermelo. I cried out for help. A lady of the problem resolution centre call and their was a little bit of movement. She promised to put it on her diary and keep track with the process. I've never heard from her again.</p> <p>Today, three weeks ago, I walked into Standerd bank Ermelo, wanted to open an access bond. After a week without any progress, I started to try different avenues. I've tried everything, speaking to the manager - he said he will see whats going on and call me back. It never happened. I spoke to a regional manager in Nelspruit - more than once, she said she will call me back and it never happened.</p> <p>Can the CEO of Standard Bank or the head of client services please call me. I'm definately not a difficult customer, but this is reaching the point of absurd. Please don't let anybody call me that can't resolve this problem.</p>

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Replies (2)
Standard Bank
Standard Bank's reply21 Jun 2016, 14:00
Official

Good day Piet

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply01 Jul 2016, 13:45
Official

Good day Mr. Van Zyl

The matter is receiving attention and is dealt by one of our Executive managers.

We appreciate your patience in this regard.

Kind regards

Complaint Resolution Centre

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********** (fax)

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