Horrible experience: New Account closed without consent

I opened a Standard Bank account on 6 January 2026 and was instructed to make a deposit to activate it, which I did. I then discovered today, during a branch visit, that the account had been closed without my consent.

Branch staff were unable to explain why the account was closed and indicated that the closure appears to have been done in error by a call centre agent. The matter has been escalated internally, but no timeline has been provided.

This issue is urgent because I am expecting a salary payment into this account on Friday. Closing an active account without customer authorisation places me at immediate financial prejudice and risks delayed access to my salary.

I am requesting urgent reinstatement of the account or clear confirmation of how the incoming salary payment will be handled if the account is not reopened in time.

I am disappointed by the lack of controls around account closures and the slow escalation of a matter with real financial consequences.