Horrible experience - Decease estate department

Complaint ***

I find it very cruel and unprofessional that Standard bank doesn’t practice what they preach, service I am receiving is uncalled for. I have lodged a complaint month’s back and the person handling it is in fact refusing to give me a feedback on the complaint I have lodge on the estate of my late mother. I have used all channels given to me by representatives but still with no assistance. I have even taken it up with the CEO of bank, Sim Tshabalala and also Lungisa Fuzile, of which they have decided to ignore me and not reply to my complaint. I have been taken from pillar to post on this issue since three months later after my mothers death, which was 3 June 2021, Is it because they protect their staff from *****ing from clients and help mere people forge documents to ***** from deceased estate? Standard bank is a horrible bank to deal with and works with ******, not to mention how they handle deceased estate affairs. I am fed up with how they operate.

Would not advise anyone to make a will with them, do not take chances if you do not want to leave your children and loved ones stranded,my mothers will disappeared and a forged will was submitted, accepted, however the contents are not a true reflection of what she had..... Standard bank allows such ***** to take place, no question asked, given them proof of marriage ***** case from saps, raised points to prove my case, still not good enough for them. My experience with them has been a nightmare.