MM
Masechaba M
1 reviews | Active since Sept 2018
08 Apr 2021, 18:45
Horrible experience
I'm really annoyed about the incompetence I'm getting I moved from my previous bank cause I wanted no surprises in terms of fees now I have unexplained fees R33 nobody told me about posting statements I have an app and when I want my statement I can always get from my app I'm really tired last month it was an hounering fee I didnt know like seriously.
Please contact me and resolve this as this was not explained I only know of R110 a month now there is a R33 I have to cater for
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Standard Bank's replyOfficial
09 Apr 2021, 00:19Hello Masechaba
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply09 Apr 2021, 00:19
Official
Hello Masechaba
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***