Horrible experience, beneficiaries gone!
<p>I was sms'ed by Standard Bank to come in with my old debit card and ID to get a replacement chip card, as the old debit card was going to be cancelled. Now I see that I was issued with a new card instead of a replacement (I have been a Standard Bank customer for over 25 years) so I had to be re-registered again, and ALL MY BENEFICIARIES have been deleted.</p> <p> </p> <p>This is not acceptable! Fix it!</p>
Good day Ingrid Denzin
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
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Good day Ingrid Denzin
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Dear Ingrid Denzin
Thank you once again for your posting.
I refer to our email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Ingrid Denzin
Thank you once again for your posting.
I refer to our email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
I sent a secure internet message to Standard Bank and a consultant called and promptly added the beneficiaries back. This should have been seen to when I was actually at the bank. (Message to self: avoiding going into banks like the plague.)
I sent a secure internet message to Standard Bank and a consultant called and promptly added the beneficiaries back. This should have been seen to when I was actually at the bank. (Message to self: avoiding going into banks like the plague.)