Horrible experience at Cresta Standard Bank with staff member Nesraah

Dear Mr Ben Kruger

Reason for writing to you this mail . is for you to beware what happens at branch level.

Recently went to retailer , and my gold cheque card was Tap before i could agree to it . I then realized how easy ********* could use my card if it was ****** , as i still wanted to option to enter my pin code . Before a transaction would be completed .

I went to Cresta Sandard bank on Saturday 2 Feb , at 8,35 am .

As i enter the front door i , explaining my reason for the visit at round small desk . And to collect my ticked number for the q .

There was a lady called Neraash , i explained to her that i was alarmed at the fact that my card can just be TAPPED . It is a big risk to me and would like to know if i can change it . By making sure its only pin driven .

Neraash seems confused to what the correct procedure would be to follow to assist me . She mentioned the call center , but did not know the number nor who should be called .

i was still trying to explain , that its a risk . And i don’t want to have to deal with ***** .

She kept on just saying ,OH Standard Bank will pay you back . I said you, not hearing me ….

i ; m trying to prevent ***** …. therefore it will also save Standardbank money in the long term .

She did not listen while i was talking and walked away to another counter behind the entrance .

At that time i use my 1 finger to touched her on her elbow , saying….. don’t turn your back on me . I ;m still busy explaining myself ..

She then turn the whole drama situation, raising her voice at me …..

Don’t you touch me .!! Don’t you touch me .!!

I said to her it was with 1 finger slightly against her elbow , to get her attention as her back was turned to me . i then requested a the Manager .

While waiting for the Manger as there was a delay , i asked Neraash again where is the Manager . With that been said she was decussing me with another staff member . Saying i crab her .

I told her there is a huge difference some touching your elbow . With 1 finger and been grab .

I told her not to be a Drama Queen , and lie .

I then insisted to called Branch manager again . Which a man appeared , he was properly was the Temp Manager for the day . As i believe Marsha is Cresta Manager .

There are 2 Camara under which i stood . They will verify the fact that i did not grab her . But only my finger touch her at the elbow .

Please re play this footage from 8.36 - 8. 42 am on Saturday 2 Feb 2019

I explained to him the whole thing to him .

Yet no one could advise wether a Tap function can be removed or pin driven only .

I could not believe the unprofessional Naseerh was with her attitude .

In disregarding my concern with a possible ***** in the future.

And she was ok , that Standard bank ….can just pay ! you .

Not trying to make effort to prevent any loss to the Bank .

Neraash should not be assisting frontline with client . As she does not have to s**** nor the information to do so in inters of the Bank .

Thank you in advance for your time .

Mr Andries Kruger