1 reviews | Active since Jun 2021
HORRIBLE EXPERIENCE AND BAD CUSTOMERCARE SERVICE
We thought we've made a great choice by opening our business account at Standard Bank. Our nightmare started from our 1st payment from client from Mauritius, that Standard Bank holding the funds for so called investigation after releasing the funds and we used some cash then withholding the money for an untold investigation which causing our company a colossal loss of USD15000.00 after 10 days since the money was withheld. A lame comment that the corresponding are not answering to the SWIFT message, is that really our problem? From my understanding the bank can only release the funds to an account after all the possible verifications. This matter showing the incompetency and poor service from Standard bank and its personnel. There is no HOPE with such Bank in Africa. We are smelling our money making more interest in JSE for 10 days.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***