Horrible experience after submitting funeral policy claim

I had a Hollard funeral policy since the year 2008. In January 2025 I claimed for the first time, the service was horrible, there was no staff on stand by, I spent hours on the phone to do admin in order for me to get paid out. I then return to office cancelled my policy and till today no one has even phoned me to apologies for the horrific experience I went through during the time of bereavement. People be more sensitive to this cash policies you will be left stranded after all the years of paying it.