Horrible disgusting service

I visited the thohoyandou plaza standard bank branch where in I was rudely spoken to by the receptionist whose name is fulufhelo, she then directed me to the wrong que where in when I got to the tellers I was told to go to another long que. I then went back to the receptionist to seek further assistance because I was constantly advised to sit down and patiently wait for someone to come and assist me and that person never came. The receptionist preceded to call someone by the name of takalani who did not take my complaint seriously until I demanded assistance. When takalani came she made me sit down again advising that I will be assisted. I was at the bank for two hours without getting any assistance. As I was waiting in the que the other customers who are majority the elderly, mothers and pregnant women were waiting there very tired, the system that this branch uses is that clients don't get to withdraw money from the tellers until people who are there to deposit come and deposit which is somewhat redundant because there isn't any cer*****y of who will come and deposit which leads to clients waiting in ques for hours waiting for depositing clients. When I finally got assisted I had to let one of the elderly women go before me because she was waiting in the que for hours and she couldn't stand properly saying that she was dizzy. This branch does not value its clients nor does it run efficiently. I had visited the branch three times now and it is difficult to complain to the branch manager because his or her office is always empty. I am strongly unimpressed