Horrible disappointment

I have reported ********** deductions on my account that went over any and all limits on the account. And now it seems no one wants to fix the problem. It takes 2 hours just for them to answer the phone then thay transfer you to another person that transfers you agen and so forth. I have been a customer of standard bank for 15 years and that is the regard thay have for ther customers. It is a horrible disappointment that from