HORRIBLE CUSTOMER SERVICE. STAFF IS NOT PROPERLY TRAINED(INCLUDING THEIR 2ND IN CHARGE) AND MISLEAD CUSTOMERS!!!!

<p>I urgently needed money FROM MY BANK ACCOUNT (NOT A LOAN). I was told that I have reached my daily limit and my internet banking limit. the person whol registered me for internet banking told me that there is no limit for internet banking for as long as there's funds in my bank account. i was agin told that I can increase and decrease my daily/monthly limit on the Autoplus machine. So this morning i did my internet transfers and withdraw cash with the knowledge that I will be able to increase my daily limit on the Autoplus machine. When I get there the machine only gives me an option to decrease the daily limit and I cant do an Instant money transfer all of a sudden. Last month I reached my daily limit but i was ABLE TO DO AN INSTANT MONEY TRANFER TO MY CELLPHONE.</p> <p> </p> <p>I went into the branch to find out what was happening with my account and the only consultant in enquiries could not assist me because i did not have a drivers or ID with me. How was i supposed to have those documents because I have never experienced this nonsense before????</p> <p>I asked for the Branch manager and i was told that there is only a 2nd incharge and who was also as incometent as the consultants. I can't believe I selected this Branch as my branch,I have been a standard bank for over 10 years and this stupid Branch is giving me grief. I cannot deal with this bank anymore...</p> <p> </p> <p>WHY MUST ONE SUFFER TO GET THEIR MONEY??? THEN THEY TELL ME ABOUT A STUPID APP THAT I NEED TO DOWNLOAD. DOWNLOAD WITH WHAT BECAUSE I CANMT EVEN BUY DATA WITH MY OWN MONEY BECAUSE I HAVE REACHED MY LIMIT. LIMIT THAT I DONT EVEN KNOW OF</p> <p> </p>