NM
Nadia M
1 reviews | Active since Feb 2023
10 Mar 2023, 14:46
Horrible Customer Service from branch level to their call centre
So a follow up on my standard bank query.
It's the 8th of March for a query that was logged in the beginning of Feb.
I received a sms confirming that my query has been resolved, what a joke.
My query still has not been resolved , after various promises from branch consultants, hello Peter query resolution consultants from standard bank.
Now I had a issue with Fnb on call. I reported the matter last week and my query has been resolved satisfactory. The question is why would anyone want to be associated with a bank who has no concept about customer service.
STANDARD BANK WILL DEFINITELY NEVER SEE ME AGAIN!!!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
10 Mar 2023, 15:04Hi Nadia
Thank you for alerting us to this. Please provide us with your ID number to be able to assist further. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Thank you for alerting us to this. Please provide us with your ID number to be able to assist further. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Mar 2023, 15:04
Official
Hi Nadia
Thank you for alerting us to this. Please provide us with your ID number to be able to assist further. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Thank you for alerting us to this. Please provide us with your ID number to be able to assist further. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
NM
Nadia M's updateReviewer Update
10 Mar 2023, 20:59I no longer wish to engage on the matter.
NM
Nadia M's update10 Mar 2023, 20:59
Reviewer Update
I no longer wish to engage on the matter.
Standard Bank's replyOfficial
11 Mar 2023, 08:24Good day Nadia
This is not the level of service we strive for and we are really sorry that you feel this way.
We would still like the opportunity to assist.
We would still like the opportunity to assist.
Kindest Regards
Standard Bank Help Centre
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Standard Bank's reply11 Mar 2023, 08:24
Official
Good day Nadia
This is not the level of service we strive for and we are really sorry that you feel this way.
We would still like the opportunity to assist.
We would still like the opportunity to assist.
Kindest Regards
Standard Bank Help Centre
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