Horrible Customer Service Experience

I visited Standard Bank Dundee on the 27th December 2025. The service that I received was horrible.

Let me start with the system, Standard Bank copied Capitec Bank system to control the queue but you guys are failing to implement it. You didn't do proper research and analysis on how to use it. The Consultant that is at the Help Desk is not supposed to help customers, if the bank is short staffed they can work on a different work station and still manage the queue using Help Desk work station.

I came in the Consultant that was in the Help Desk was assisting the customer, I had to stand there for 15-30 Min. Some people can't stand for that long.

That consultant lacks professionalism, he lacks customer service skills, he doesn't have empathy, he is so full of himself, he doesn't belong to the Customer Service environment.

What irritated me the most, he was still assisting a customer than he asked my name. I was standing far behind the door. I had to shout my name and my cellphone number. He is not done with the customer that he is assisting, he doesn't ask me to come closer to get my details, I had to screen my reason for my bank visit even the customer that was infront of him was confused 😕🤔 if he was taking to her or not.

Than he sent me to collections, I had to sit for 30 min just to link an account and collect the card. The Teller was busy with bulk deposits. The Teller ask him why did hee sent me there as she was busy with deposit. His response it just shows he didn't care. He lack sense of urgency.

Mdu doesn't have Customer Service Skills for him to work in the Customer Service environment