Horrible customer service: Canal walk

Have to write this review about standard bank canal walk branch as they are worse than a government institution. I am a prestige account holder and I want to downgrade my account. I have been to this branch to be told I should call Prestige customer care as they can be able to assist me, which was not true.

The worst part is I have been to this branch to three times to wait for the consultant over two hours and have to leave because I have to go back to work. Every time I go there I am told that there is one consultant which is unacceptable! How do you service all this customers with one consultant? It is unacceptable to reduce your operational costs at the expense of customers!!

For us to come to your bank means a lot of things: transport costs, parking costs, sacrificing our lunch times, etc. to have staff pulling their legs!

I think I made a good decision to move to another bank!