Horrible customer service and not a safe bank

I have experienced card ***** from my Standard Bank account. Even when I rep**** to their ***** alert sms with a ‘N’ to indicate that I have not authorised the card purchase, I still woke up to see that this company managed to deduct money from my account three times. I followed all the instructions to lodge a ***** case and sent them the affidavit and police cas number as they requested. But I still have not received anything from this bank, I don’t know if the case is getting any attention. Instead of being informed about what is happening, the bank has deducted transaction fees from my account for these *****ulent transactions, I don’t know why. Maybe to try to legitimise them. I don’t know if I will ever get my money back from Standard Bank, as they are not saying anything. Instead I’m just losing more money for this, as if this was not a huge inconvenience to begin with. Every time I call to enquire, I’m told to wait for 10 days and that they can’t give me any answers at this point. But they sure can continue to deduct fees for these *****ulent transactions with ease. I’m not sure if the bank is working to protect it’s customers or the ********s.