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Roobashni E

1 reviews | Active since Sept 2017

02 Dec 2021, 09:45

Horrible customer service

Horrible customer service . Still debiting my account after loan has been paid up. Went in to a branch stood in a que for over 3 hours just to get into the bank and was assured it was going to be sorted out yet debited again this month.

0
Replies (5)
Standard Bank
Standard Bank's reply02 Dec 2021, 13:00
Official
Dear  Roobashni E 

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support. 
 
Kind regards

Complaint Resolution Centre
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RE
Roobashni E's update02 Dec 2021, 13:23
Reviewer Update
So who will be able to assist me?
Standard Bank
Standard Bank's reply03 Dec 2021, 13:06
Official
Dear Roobashni E 

Thank you for allowing us the opportunity to look into your matter.
 
An email response has been sent to you today.
 
We appreciate your support and loyalty.
 
Kind regards, 
Customer Resolution Centre
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RE
Roobashni E's update09 Dec 2021, 15:31
Reviewer Update
On the 03 Dec i received an email from Serisha Nagan requesting some information i rep**** and never got a response since then. I have called emailed and still no feedback, Completely Pathetic!!!!!
Standard Bank
Standard Bank's reply09 Dec 2021, 15:56
Official
Dear Roobashni E 

Thank you for allowing us the opportunity to look into your matter.
 
We did recieved your response from the 6th December and another email response has been sent to you today.
 
We appreciate your support and loyalty.
 
Kind regards, 
Customer Resolution Centre
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