AH
Adele H
1 reviews | Active since Jun 2016
15 Nov 2022, 12:27
Horrible Customer Service
Very disappointed with service. I went into the bank last week and my son and myself app**** for a study loan. We were in the Vaal Mall branch for 3 hours!!!!!! I was told that it will take not more than 48 hours to get feedback. It is almost a week later no feedback. I phoned Standardbank Customer service and was told I have to go back to bank! Vaal Mall does not even have a phone number. This is just ridiculous and a waste of my time!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
15 Nov 2022, 12:29Hi Adele
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Nov 2022, 12:29
Official
Hi Adele
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
AH
Adele H's updateReviewer Update
28 Nov 2022, 13:36Two weeks since this post. I've been to the branch. Stood there another hour while Hanelie VanDeventer (whose service is just excellent and if it was not for her dealing with me, I would have lost it by now!!!!!!!!) called and tried to find out what is going on with my application. She was told that I would get an answer by last week Wednesday. Thursday they asked for more documents and would give me an answer by Friday....we are now on Monday afternoon. No feedback. Standard Bank really sucks. Totally wasting my time! Should I just take my business somewhere else?
AH
Adele H's update28 Nov 2022, 13:36
Reviewer Update
Two weeks since this post. I've been to the branch. Stood there another hour while Hanelie VanDeventer (whose service is just excellent and if it was not for her dealing with me, I would have lost it by now!!!!!!!!) called and tried to find out what is going on with my application. She was told that I would get an answer by last week Wednesday. Thursday they asked for more documents and would give me an answer by Friday....we are now on Monday afternoon. No feedback. Standard Bank really sucks. Totally wasting my time! Should I just take my business somewhere else?
Standard Bank's replyOfficial
28 Nov 2022, 14:50Good Day
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply28 Nov 2022, 14:50
Official
Good Day
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
AH
Adele H's updateReviewer Update
29 Nov 2022, 15:46The absolute WORST place I had to deal with. Absolutely ridiculous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Phoned now and was told the study load is referred and I have to go into the branch. Did this on the 19th of Nov Was promised an answer by 23 Nov and getting told today to go back to the branch. Are you mad. Is this what you do to all your customers?
AH
Adele H's update29 Nov 2022, 15:46
Reviewer Update
The absolute WORST place I had to deal with. Absolutely ridiculous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Phoned now and was told the study load is referred and I have to go into the branch. Did this on the 19th of Nov Was promised an answer by 23 Nov and getting told today to go back to the branch. Are you mad. Is this what you do to all your customers?
Standard Bank's replyOfficial
29 Nov 2022, 16:27Hi Adele
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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Standard Bank's reply29 Nov 2022, 16:27
Official
Hi Adele
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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