Horrible customer service

<p>I went to mogale city standard bank branch to dispute a debit on my account on 2016/08/18 a consultant assisted me at enquiries with my dispute and advice me that my query will be resolved with in 3 days my references numbers were ********** 725 and ********** 941 . I asked her if she can follow up on it for me , she said the system will update me with an sms. 3 days went by I didn't get my refund. I went back to the same branch on 24/08/2016 to do a follow up , no one phone me to advise that happening with my query.when I get there I was held by a different consultant, I give her my references and she told me that the queries where captured incorrect , she apologised and said she is going to hand the query to the teamleader. I asked her don't they do follow up and call there customers to advise them on the queries, she said no . The department that deals with the queries will send me an sms, they don't call customers. I spoke to the team leader he apologise and he said he will correct the error. I asked the teamleader about his consultants not phoning customers to advise on the queries, he said they should be doing that . He will take it up with them and he promised to call me on the follow up and I will receive a new reference numbers, he will recapture the query. This was on the 24th at around9:30 , at the end of the day I dint get my references and he didn't call me. Went back on 25th at mogale branch , I requested to speak to manager .Mss Tshabalala also apologise recapture the query , she assured me that the query will be looked at and she will follow up for me. I got my new references, she called the teamleader and her apologise again it was a mistake. I asked them to escalates the matter and the manager said she will. Four days later I went pass , I didn't get a call from anyone about my queryI spoke to manager . She advised me she was busy with it, it's how many days past. I don't know whats happening with my query, no call or email to update me on my query from the manager. No one cares about this query , I dealt with four people. No one wants to take responsibility for it.</p>