TM
Thutoneo M

1 reviews | Active since May 2017

09 Nov 2022, 14:52

Horrible Customer Service

I played powerball lottery yesterday and paid from my STD Bank account. I haven’t received my winnings. I contacted standard bank but iv been on hold for more than 15min . How can we trust you with a big winnings? please pay my winnings

0
Replies (2)
Standard Bank
Standard Bank's reply09 Nov 2022, 15:16
Official
Good Day Thutoneo

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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Standard Bank
Standard Bank's reply15 Nov 2022, 09:31
Official
Dear Thutoneo

We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience. 

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards
Standard Bank Hello Peter Team
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