Horrible Costumer service

Last week Thursday 26/02/2015, I went to the Bryanston shopping centre to deposit my child's school fees at one of your instant cash deposit machines.<br> As I was in the middle of a deposit the machine just started saying I should remove the notes form the machine, but it would open with none of notes coming out I stood there for at least 10 minutes it the gave me back half my money which was R200.00 and just cancelled the service with no confirmation if the deposit was actually successful or not (The machine didn't give back the other R200.00 so I should assume there was some kind of error)<br> <br> I then ran upstairs to the branch to seek some assistance, I was then greeted by 2 of the branch employees a man and a lady at reception.<br> After explaining the scenario they assured me they would call me or send me some form of notification.<br> <br> 5 days later I still have had no response form the bank I have now spent half of my morning calling the branch back and forth to try and get some form of assistance and I keep being sent from pillar to post.<br> <br> In my last call i was told the branch manager would get back to me in 5 min, Hours later i am still waiting.<br>