Horrible Communication/Service

<p>call center agents to be frank do not know what they r doing. i would prefer if branches could perfrom all this services. </p> <p>1. I called for my debit dates to be changed for my Home loan Account it was only changed on the 3rd call whn i demaned to speak to manager.</p> <p>2 creit card have a similar proplem i have asked them to changed my debit order date nothing has happened to date but they had told me it take 2 months for to effect this is 3months ago.</p> <p>3. Why I still believe its better to go to branch is that you get a decision immediatly, approved by call center is not an approval somebody still has to go and approve it!!!!</p> <p>4 Standard bank call center never gives reference numbers thus you get a different asshole everytime that you have to explain everything from scratch to.</p> <p>#SBcallcentremustfall it is a useless service bring down the bran of standardbank which is generally good </p>