Horrible client service, Private client service is not all that great not that I've ever been made to feel like I'm part of their private clients

I my partner and I opened accounts with StandardBank and was offered a Prestige account with private clients benefits along with 15000 uCount Points for the migration ( this was on August 2023). I've never gotten my promised Points but my partner did and we opened these accounts a day apart. My Banker never answered any of my emails, calls or ever attended to any of my complaints. I'm so dissatisfied with the fact that I always have to go to the branch for things I can be asking my banker to be of assistance with, the time I have to spend and airtime I have to use has made my experience so horrible. I'm leaving this bank and don't think I ever wanna be a part of it again. The Uber transactions that are unauthorized going off on our accounts are a headache, when your refunded they don't cover the fees that come with those transactions, their compromised security causes a huge inconvenience for me and the two bankers I've been given both were not helpful at all, several emails have been sent to my banker, and he NEVER EVER replies!! I know I don't keep millions in my account but the service being promised I feel is only for the people with more money then some of us have !!!!!