RM
Refilwe M
1 reviews | Active since Jul 2024
08 Aug 2025, 06:57
Horrible Client Service
I will never recommend this Bank to anyone. I have been made a fool by this Bank. Early July I app**** for payment holiday and it was approved for 3 months commencing in July. End of July my standard bank debited my account. I have no idea how many consultants I've spoken to and promissed a refund since the 25th July. To date 8th August all i get is "i will escalate, I will escalate ". Your service is really horrible.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
08 Aug 2025, 07:27Good day Refilwe,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Aug 2025, 07:27
Official
Good day Refilwe,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
RM
Refilwe M's updateReviewer Update
11 Aug 2025, 14:48Good day
My query has been resolved and thanks to Gorden Bila such a great and humble soul.
Thanks
My query has been resolved and thanks to Gorden Bila such a great and humble soul.
Thanks
RM
Refilwe M's update11 Aug 2025, 14:48
Reviewer Update
Good day
My query has been resolved and thanks to Gorden Bila such a great and humble soul.
Thanks
My query has been resolved and thanks to Gorden Bila such a great and humble soul.
Thanks
Standard Bank's replyOfficial
11 Aug 2025, 15:35Good day Refilwe,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Aug 2025, 15:35
Official
Good day Refilwe,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***