Horrible Client Service

<p>Good day</p> <p> </p> <p>I had a master credit card with standard bank until 2015 when it was handed over to Norton Attorneys</p> <p> </p> <p>I was in a position to settle the account and contacted Norton attorneys from out of the Parow Centre branch and a settlement amount was provided to me.</p> <p> </p> <p>I had to deposit the money into a provided account and provided proof of payment to Norton Attorneys in June 2015</p> <p> </p> <p>Upon checking at the credit bureau, I discovered my account still shows as being in arrears and outstanding since 2015</p> <p> </p> <p>I have been calling and emailing standard bank legal department and Norton attorneys and are told they can see the payment but that Standard Bank needs to give clarity if the account is settled. Upon calling standard bank I am informed that the account is with Norton and they need to inform me accordingly. Norton informed me on 01.08.2017 that they referred the matter to standard bank on 31.07.2017.</p> <p> </p> <p>I cannot be sent from pillar to post to get this matter settled as I fulfilled my obligation over 2 years ago by settling the account based on a amount provided to me by the attorneys</p> <p> </p> <p>no single person from standard bank or norton attorneys contacted me yet, or whenever i call i have to confirm my contact detail which i am no usnsure what it is used for. </p> <p>why can i not be provided a settlement letter and the bureaus be updated accordingly</p> <p> </p> <p>can it really take 2 years to resolve or is this a acceptable norm or standard. </p> <p> </p> <p> </p>