Horrible Client Experience

Probably the bank with the most outdated systems and frustrating procedures of this generation. 4 weeks later I’m still calling the bank asking the questions. Zero service here, zero concern for my experience. Back-and-fourth on calls and emails, spoken to about 6 staff members and till today zero comms. I receive sms’ but no actual feedback or constructive input. It’s been 3+ weeks and still no card from You people.