Horrible Call centre Attitude

<p>My Credit Card was paid up in February this year, and I asked SBSA to close it, they never did.</p> <p>I have received a message on my phone that I am handed over to collections</p> <p>Today I spoke to Tshego at the Card Division call centre to check how I can get it closed and what I owe. She said I owe nothing and she must "log a call to get it closed"</p> <p>I was wondering why I got a message about "collections" if I owe nothing. But she was obvious not too worried about my concerns, this was clear from her lack of a response to this.</p> <p>I told her that I wasunhappy because it was not done the first time and I wanted to know how and when I can get a confirmation on the closure of the account.</p> <p>Since I was not aware that she was busy "Logging the call" while I had her on the line, I asked her when can I call to check if it was closed and she answered she "cannot give me a date until she has logged a call" </p> <p>At this point she could have told me to hold the line as she will give the a callback date shortly, but instead she said nothing else but "she cannot give me the date" </p> <p>Then I asked her again when I must call back... to which she replies "ARE YOU EVEN LISTENING TO WHAT I AM SAYING!!?" with the most irritated sound in her voice.</p> <p>I have never experienced such horrible arrogant and rude attitude from any callcentre agent before. </p> <p>I am disgusted.</p> <p>My callref is ********** 923</p>