Horrible Branch Experience - Standard Bank

Your branch staff should be sent to training,we can't be enduring such horrible experiences when visiting your branches. I have been to Germiston wanting to close my account and my trip was a wasted one. The queues were very long, one teller working and no sight of a host manager. Gave you a chance and eventually had to leave after a very long wait with no movement. Decided to go to East rand mall and was surprised to learn that the branch was closed. Yesterday I took another day off and went to Vosloo Chris Hani branch. The branch started to operate late due to loadshedding but had to be patient. Went back around 14:00 found them working. After a long wait, was happy to finally speak to someone to put the matter to bed. Was told to pay R430 for bank charges, nobody ever bothered to inform me or a simple notification all this while that these account is owing. What irritates me is that the same staff members convinced me to open that MyMo account which they said had no monthly charges ( ****). After paying, then they could not close my account again as they say because of loadshedding, they don't even have a backup. Was assisted by Memory (who looked like a Manager) and she said I should come back today and would not have to join any queue as the closure was just few min. Took my time and money again this morning and got to the branch (9:20), told rudely that she was not in and that I have to join their already long queue which I was not willing to as I don't have time again to sit the whole morning/day for what was a bad experience in just few min. Why do I have to beg so much for service? What happened to the old standard bank that used to care. I will have to tell my family that we should also close our club account.