PG
Priy G

1 reviews | Active since Apr 2018

21 Apr 2018, 11:49

Horrible benefit activation

I have been trying numerous times to activate the Credit card and Ster Kinekor movie ticket. I have been to a branch 3 times and they cannot tell me how to activate the benefit! Your card division also made me wait over 30 minutes on the phone with no assistance! Ster Kinekor says go to your branch and the branch says go to ster kinekor but no one has a clue on how to activate this!

0
Replies (2)
Standard Bank
Standard Bank's reply22 Apr 2018, 06:34
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply24 Apr 2018, 14:58
Official

Dear Priy Gopal

Thank you once again for your posting.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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