Horrible Banking service

I have to say, I have been a customer with Standard bank for as long as I can remember and this service is horrible. I have a Prestige banking account (As well as a business account and I an paying for a prestige banker who I should be able to contact to assist me with my banking needs. I have been paying this fee and have been notified a few months ago that the bank does not know who my prestige banker is and apparently still does not. In the meantime I have problems with my banking and I do not have the time to go into a branch again (since this is also a 60min plus exercise) and nobody seems to care or want to help. Really think I have to take my banking somewhere else.