HORRIBLE BANK PLEASE AVOID FOR SANITY

I app**** online for a transactional account. Chose the card face to face delivery as I'm unable to get to a branch. Process went well until I received an sms that the rose bank branch (which firstly I didnt select and secondly isnt even in the same province as me) has closed down and I need to call the courier to select another branch. Imagine my confusion now. I went ahead and called only to be told that first time customers are not allowed to select that option if they do it defaults to nearest branch. Nowhere on your app did this info pop up. Then to my horror I'm unable to now close the account over the phone because for some strange 1920 reason I have to go to a branch to do this and if I dont I will be liable for all charges that accrue . What a way to start off this relationship. What ***** business are you actually running here? I will not pay those fees and you will close the account on your side. You must be crazy to think you can get away with that senseless thinking. Please also advise if I should seek legal help on this matter aswell as contact the Ombudsman on this case .