KS
Kelebogile S

1 reviews | Active since Feb 2018

31 Oct 2020, 23:01

Horrible bank

I’m beginning to really hate standard bank just when I’m in need and this bank is full of Nonsense. I just don’t understand why I got debited the way I did for my credit card this month in spite of all the responsibilities I have no one notified me and I keep getting charged for bouncing debit orders what a selfish bank . I can’t even type half of the nonsense I’ve gone through going to the Sandton branch so many times . I’m done thinking of just moving my service elsewhere

0
Replies (3)
Standard Bank
Standard Bank's reply01 Nov 2020, 02:09
Official
Hello Kelebogile
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
*** 
*** (fax)
*** 
 
Standard Bank
Standard Bank's reply03 Nov 2020, 15:14
Official
Good day Kelebogile,

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly note that an email requesting further details has been sent to you, we await your response.

Kind regards 
Complaint Resolution Centre
KS
Kelebogile S's update15 Feb 2021, 12:30
Reviewer Update
Hi All,

My issue is still not resolved.


Regards,
Kelebogile