Horrible bank and probably thinking of closing it

Hi

There was a payment made to my account Saturday. It's going for 11am and it's still not in my account

Please advise this ???

Checked with sender and it was sent.

So what is the delay. I am new to this bank but I will rather change banks if this is the case honestly. I have never experienced this with my previous bank.

Please advise as this payment was quiet urgent.

Thanks