HORRIBLE BANK!!!!

Disgraceful service received from Standard Bank. Opened up an account with them easy enough (online). On Saturday 27/02/2021, I went to Greenstone branch to collect my card. The lady who assisted me did not take my proof of residence, and when asked if she needed it, she simply said no. She then advised me that my account is active and my card is working. I went to buy a few things for my baby, and, humiliating enough, my card was declined. I then phoned Standard Bank, and the lady that I spoke to over the phonr, advised me that she had fixed my card and that my account is active. A few minutes after speaking to her, I trief withdrawing money from an ATM, and it said that my account was sudpended. After phoning the bank AGAIN, I was informed that the lady who handed my card over to me at the branch, was supposed to take my proof of residence, and that is the reason why my account is not working. She then said that I can email my proof of residence to Standard Bank, which I did. After FIVE emails to Standard Bank, my account is STILL NOT WORKING!!!! I can not go into the bank during the week as I work until 17:00 every day, which is why I sent my proof of residence to Standard Bank via email as the lady from the call centre suggested. WHY IS IT SO DIFFICULT TO SORT OUT MY ACCOUNT????????