horrible bank

Received a sms from the bank to inform me that my statements are ready for collection after it took 2 business days to generate, FNB emailed the statements to me at the same time I was busy talking to them on the phone. I got to the bank and to my surprise the statements weren't ready for collection after I stood in line for 30min. Then phoned business banking again because you cat phone the branch directly and they told me the statement are at the branch, so I went back to the branch, and they still can't seem to find the statements, oh yes and the best of all is that FNB didn't charge me, where std bank is charging me R21 per page. ****** ridiculous. ref no ***