JO
Jenny O
1 reviews | Active since Nov 2013
06 Mar 2024, 15:06
Horrible Attitude towards my 89 Year old Father
Tried to help my 90 year old father cancel his credit card. He is bed ridden and is not able to go into the bank. We made the call, he couldn't hear some of the security questions. They insisted on speaking to him, which was okay, but she would not let me tell him what she was saying. How on earth, if he cannot get to the bank, are we to cancel this card.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
06 Mar 2024, 15:15Dear Jenny
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Mar 2024, 15:15
Official
Dear Jenny
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 Mar 2024, 15:19Dear Jenny
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Mar 2024, 15:19
Official
Dear Jenny
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***